Herlig Design is a service design consultancy specialising in user-centred, future-focused digital services. We partner with organisations to design services that are inclusive, effective, and built to adapt to emerging technologies and changing user needs.

With experience across government, public services, and technology startups — including work with Ministry of Justice, HMCTS, the Scottish Government, DWP and high-growth digital teams — we bring a deep understanding of complex systems, policy-driven environments, and real-world user challenges.

Our approach is rooted in user-centred design, combining research, strategy, and delivery to ensure services are shaped by the people who use them. We help organisations navigate uncertainty, explore future technologies, and translate insight into practical, scalable solutions.

> Service design and transformation
> User research and insight
> Design strategy for emerging and future technologies
> Journey mapping, service blueprints, and experience design
> Cross-functional collaboration and delivery support

At Herlig Design, client care is central to everything we do. We work as an extension of your team — transparent, collaborative, and outcome-focused. Whether supporting a long-term transformation or a fast-moving delivery phase, we prioritise clear communication, shared understanding, and measurable impact.

We believe the best services are not only well designed, but well cared for — from first discovery through to live delivery and beyond.

‍Herlig Design helps organisations design services that are human, resilient, and ready for the future.